Problem:
Customer unable to declare usage of UIDs. Received error message “One or more UIDs was not received at the stated location.”
How to Resolve:
Please follow these steps to resolve this issue:
- Confirm to which organization the labels/UIDs were shipped.
- Confirm that is the correct organization
- Confirm user is affiliated with that organization and correctly associated to it in InSight
- Update user profile if needed or create delegate for the organization if needed
Results:
The user should now be able to declare UIDs